Refund Policy

🇺🇸 Domestic Return Policy – Perfumes

Returns are easy. If your fragrance didn’t meet your expectations, you can send it back—used or unused—within 90 days of delivery.

To start a return:
Contact our team at 📧 support@notedscents.co or 📞 +1 (302) 550-6008 (Monday–Friday, 9AM–6PM EST). Returns must be approved in advance—unauthorized returns cannot be processed.

Once approved, we’ll send you a prepaid return label, and your full refund will be issued to your original payment method after we receive the product. Refunds typically take 5–10 business days to appear in your account.

🔁 Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please email 📧 support@notedscents.co within 7 days of delivery and include a photo. If available, we’ll send a replacement right away. If not, you’ll receive a full refund.

⚠️ Additional Info

• Refunds are issued only to the original payment method.

• Shipping costs are non-refundable.

• Returned orders due to address errors or delivery refusal may require additional shipping fees.

• If a package is marked “Delivered” but can't be found, please contact the carrier directly—we cannot issue refunds in these cases.

• Address errors submitted during checkout are not the responsibility of Noted once the order has shipped.

• We only accept returns for orders placed directly on notedscents.co. For third-party purchases, please reach out to the original retailer.